House Rules and Terms of Cancellation

We are delighted about your interest in staying with us. To help ensure smooth and stress-free travel planning, we would like to inform you about our policy in advance.

These terms apply to all bookings made via our website or other channels(except Booking.com). By confirming a booking, guests agree to these terms. A booking becomes valid once a 30% deposit has been paid via bank transfer. The remaining amount is due at the end of the stay. We accept payments in cash or online bank transfer. Any additional charges (e.g., for pets or local taxes) must be paid in cash on site.

In the event of a cancellation, the following fees apply:

  • Up to 30 days before arrival: The deposit (30%) will be retained as a cancellation fee.

  • 14 to 29 days before arrival: 50% of the total amount will be charged.

  • 7 to 13 days before arrival: 70% of the total amount will be charged.

  • From 6 days before arrival or in case of no-show: 100% of the total amount will be charged.

In the case of late arrival or early departure, the full amount of the booked stay will be invoiced. Please also note that if you request to change your booking dates, we reserve the right to apply a surcharge, especially during periods of high demand. We understand that sometimes unexpected events can occur. For this reason, we strongly recommend purchasing travel cancellation insurance in advance to protect yourself from potential cancellation costs.

Should you need to make any changes or if something unforeseen happens, please don’t hesitate to contact us directly. We will always do our best to find a solution together.

 

 

  • Check-in is possible from 3:00 PM. Check-out must take place by 9:00 AM.
  • Guests are liable for any damage caused to the property, furnishings, grounds, or animals. We are not responsible for personal belongings (such as valuables or electronic devices). Guests with allergies (e.g., to animal hair, bees, hay, grass) are required to take necessary precautions and inform us before arrival.
  • We value respectful treatment of animals. Not every animal wants to be petted – their boundaries must be respected. Parents must explain this to their children and ensure that children are never left unsupervised on the premises. Parents are responsible for their children.
  • Smoking is prohibited inside the accommodations. Ashtrays are provided on balconies. The use of candles, grilling on the balcony, electric blankets, or space heaters is not allowed.
  • Pets are allowed upon prior agreement. A fee applies, payable in cash on site.
  • According to Italian law, we are required to collect and transmit the data of all guests (including children) to the State Police. Please present a valid ID for each guest upon arrival.
  • In the event of natural disasters, pandemics, government closures, or other force majeure events, guests must follow official instructions. We accept no liability for any damages resulting from such events.
  • Italian law applies. The place of jurisdiction is, where legally permitted, the location of our farm.
  • If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force. The invalid clause will be replaced with a valid one that most closely matches its original intent.

 

 

Thank you for your understanding!

Kofelhof der Happacher Evi

Mitterberg 5

39030 Sexten (Bz)

ITALY

MwStrNr.: 01707990212

CIN: IT021092B5EHBMZINW

 

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